Contents
1. Document Upload and Verification Requirements
2. Facial Recognition Requirements
3. Frequently Asked Questions
To help you complete Identity Verification (KYC) smoothly, this article summarizes common verification requirements, possible failure reasons, and frequently asked questions. If you encounter any issues during the verification process, please feel free to contact online customer support for assistance.
When submitting your KYC information, please ensure that the documents provided are authentic, valid, and clear. Verification may fail under the following circumstances:
To ensure the authenticity of your identity, please note the following when completing facial recognition:
Q: How long does verification take?
A: The KYC process usually takes 3–5 minutes. In some cases, the review may take up to 1–3 business days, depending on platform security requirements, local compliance policies, or network conditions.
Q: Is my personal information safe?
A: Yes. All KYC information is securely encrypted. Hotcoin strictly follows privacy policies and will never share your data with unauthorized third parties.
Q: Why did I receive the error message: “Sorry, this ID number has been used for verification”?